Fans buying tickets for Adele’s tour have said that they were shown the address and credit card details of customers other than themselves.
Advance tickets were made available to members of Adele.com this morning.
But, according to the BBC, several fans said they saw other people’s shopping baskets, including payment details, upon check out.
Ticketing company Songkick said due to the “extreme load” on the site some customers could see others’ account details. It apologised for any “alarm”.
“At no time was anyone able to access another person’s password, nor their payment or credit card details (which are not retained by Songkick),” it said.
The sale was organised by live music and technology firm Songkick, which provides concert tickets and allows fans to be alerted to upcoming shows.
With huge demand for her new gig tickets, Adele’s website carries a request that purchasers do not sell tickets on for a profit.
Reselling tickets at inflated prices is common for sold-out gigs and is not illegal in the UK. But it often causes consternation among genuine fans and the site says: “The resale of tickets will not be tolerated.”
However, dozens of tickets for the singer’s shows have already appeared on secondary ticketing sites.
Viagogo is offering a single ticket to London’s O2 Arena for £3,506. On Get Me In, the top price is £770.
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